Problems with operations manifest themselves in many ways. Low productivity, high operating costs, poor staff morale, increased levels of customer dissatisfaction and declining market share all point towards a failing operation. The net effect is severe pressure on the bottom line and the inevitable ‘deep cost cutting’ exercises which follow. Once an operation arrives at this point, recovery becomes a significant, but not insurmountable challenge.
Whether our clients are seeking to further strengthen their operations in difficult economic circumstances or are already starting to experience the symptoms of systemic failure and need to transform their operation, we can help. We work with our clients to select the most appropriate improvement methods to address their individual needs drawing upon a range of proven problem solving and continuous improvement tools, techniques and methodologies.
The methodologies we apply to operations are dependent on the nature of the challenge and desired outcome;
Lean – Lean is used in the identification and elimination of waste, by identifying and removing those process steps which have no value adding properties for the end customer. The result is improved process efficiency, simplicity and reduced cost.
Six Sigma – Six Sigma is utilised to reduce process variation, thus delivering faster, slicker processes which improve levels of customer satisfaction and reduce costs.
Lean Six Sigma – We combine Lean and Six Sigma to increase organisational speed, while improving efficiency and focus on customer issues. The principles of Lean Six Sigma focus on the root causes of customer quality issues and lead-time delays in any process. Eliminating those causes provides the greatest opportunity for improvement in cost, capital, lead-time and quality.
Design – We also draw on Lean and Six Sigma approaches in the design or re design of products and services to meet evolving customer needs.
EFQM (Quality Model) – All organisations, regardless of sector, size, structure or maturity, need to establish an appropriate management framework for success.
The EFQM (European Foundation for Quality Management) Excellence Model was introduced at the beginning of 1992 as the framework for assessing organisations for the European Quality Award. It is now the most widely used organisational framework in Europe and it has become the basis for the majority of national and regional Quality Awards.
The EFQM Excellence Model is a practical tool that can be used in a number of different ways:
- Benchmark with other operations
- Identify areas for Improvement
- A common vocabulary and a way of thinking
- An organisational management system
Linea guides clients through the process of adopting the EFQM model, to establishing Organisational Excellence maturity.